# Unicall.ai

> Unicall is a voice-first AI customer care platform for e-commerce, delivered done-for-you: our team implements the agent on your real call flows, operates it, and reports the ROI. Voice was our first channel, not an add-on — we then extend to written channels. Typically live in 4–6 weeks, without replacing your existing phone system or helpdesk.

Unicall answers your highest-volume customer calls 24/7 with full customer context, takes real actions in your systems (Shopify, Zendesk, Salesforce, Avaya, your CRM/ERP), and escalates to your team with context attached when it matters.

## What Unicall does (in production today)

- **AI Voice Agent** — answers every call. Order status with identity verification, ~41-topic self-service, ticket creation with deduplication, callback capture. Deep Shopify integration; also connects to Zendesk, Salesforce, Avaya and other CRM/ERP systems.
- **Customer 360** — one unified customer profile: lifetime value, history, tenure, average sentiment, consents. Interactions are auto-linked and repeat callers are recognised with context injected for the agent.
- **Priority Queue & Smart Views** — priority scoring 0–100 instead of FIFO, with smart views for VIPs, first-time buyers, churn-risk and prospects.
- **Ticketing & Supervision** — unified support requests, supervisor call reports, KPI dashboards, and full call history with transcripts and AI analysis.

## Also available (deployable on request)

- **Written channels** — unified email inbox, portal replies, human-reviewed AI drafts, per-channel SLAs.
- **Voice-to-human routing** — warm transfer with full context, click-to-call, callback queue, and a softphone option for your agents.

## How it is delivered

Done-for-you, by a human team. Discovery and call-flow audit, conversational design on your real processes, integrations, testing, go-live in 4–6 weeks, then continuous supervision and monthly ROI reporting. You are never left alone with a self-serve console: a dedicated team stays hands-on until the agreed metrics show up.

## Pricing

- **Managed service — from $1,000/month**, billed on ticket volume, not per agent seat. It scales with volume and the automation level you choose.
- **Implementation — custom quote**, scoped on your workflows and integrations after a free call-flow audit. No implementation price is published.
- The automation scope is set with you at implementation: typically ~60% of calls closed autonomously and 40% escalated to your team, on the workflows you choose to keep in-house. The escalation ratio is configurable.

## Results (averages across live Unicall deployments, not projections)

- Cost per ticket down **52%** within 90 days
- **CSAT 95**, versus a 72 industry average
- **~60%** of calls resolved fully autonomously — you choose what escalates
- **100%** answer rate, zero hold time, 24/7

Methodology: CSAT is the post-interaction survey score; cost per ticket is the fully-loaded contact cost before versus after go-live; autonomous resolution is the share of calls closed without a human. Sample sizes and periods vary by client and are shared during the audit. Individual client figures are not published without written consent.

## Security

Data is encrypted in transit and at rest. Customer call data is never used to train models. The agent answers only from your approved knowledge base, with guardrails that route low-confidence cases to a human, and every call is logged with a transcript so you can audit what was said and done. Data-processing and residency terms are agreed with your security and legal teams at contract.

## Who Unicall is for

E-commerce and customer-care teams (Shopify mid-market and enterprise first, then insurance and banking) where the phone is a major, high-volume channel and the team would rather buy an operated outcome than staff and run another platform.

## Who it is not for

Teams whose volume is almost entirely written (chat, social, email) with little phone traffic, or teams that specifically want a self-serve platform to configure and run in-house. Unicall is not DIY voice infrastructure — we do not sell an API and documentation.

## Key pages

- [Homepage (English)](https://unicall.ai/): positioning, platform capabilities, deployment steps, proof and methodology.
- [Homepage (French)](https://unicall.ai/fr/): same content adapted for the French-speaking market.
- [Pricing](https://unicall.ai/pricing/): the two-part model (implementation quote + managed service from $1,000/month), ROI band, FAQ and free call-flow audit booking.
- [Tarifs — pricing in French](https://unicall.ai/fr/pricing/): the same two-part model, for French-speaking buyers.
- [Compare hub](https://unicall.ai/compare/): honest, public-information comparisons against customer-care platforms.
- [How we compare (methodology)](https://unicall.ai/compare/methodology/): sourcing rules, attribution of vendor claims, quarterly re-verification and corrections contact.
- [Voice AI benchmark 2026](https://unicall.ai/blog/voice-ai-cx-benchmark-2026.html): how CX teams use voice AI — KPI movement, automation sequencing and deployment factors. Every figure labelled as Unicall deployment data, industry average, or Unicall market estimate.
- [Blog](https://unicall.ai/blog/): contact-centre benchmarks, IVR and CSAT, overflow costs, migration from Cisco/Avaya/Genesys, Shopify e-commerce support.

## Comparisons

Each page uses the same ten buyer criteria and carries a "last verified" date. Competitor facts come from public sources only, vendor performance claims are attributed rather than asserted, and pricing is described by model type.

Two honest notes. First, every platform we compare has real voice AI: Intercom, Kustomer, Ada and Gladly all shipped AI voice in 2024–2025, while PolyAI, Parloa and Salesforce (via Agentforce Voice, generally available since 2025) are voice-capable by design. We never argue that a competitor "has no voice". Second, several of them also put humans behind the product — PolyAI's dialogue designers optimise live deployments, and Parloa delivers through a large SI/BPO partner ecosystem. So the distinction we draw is not "managed versus DIY", it is who holds accountability for the outcome: with Unicall, one team owns the rollout, operates the agents and reports against agreed metrics.

Customer-care platforms (e-commerce first):

- [Gorgias vs Unicall](https://unicall.ai/compare/gorgias-alternative/)
- [Siena AI vs Unicall](https://unicall.ai/compare/siena-ai-alternative/)
- [Zendesk AI vs Unicall](https://unicall.ai/compare/zendesk-ai-alternative/)
- [Intercom Fin vs Unicall](https://unicall.ai/compare/intercom-fin-alternative/)
- [Kustomer vs Unicall](https://unicall.ai/compare/kustomer-alternative/)
- [Ada vs Unicall](https://unicall.ai/compare/ada-alternative/)

Enterprise voice AI and contact-centre platforms:

- [PolyAI vs Unicall](https://unicall.ai/compare/polyai-alternative/) — proprietary enterprise voice stack (Raven, Owl), builder plus ADK, telephony brought by you.
- [Parloa vs Unicall](https://unicall.ai/compare/parloa-alternative/) — AI agent management platform, governed in-house, delivered with SI/BPO partners.
- [Salesforce Service Cloud Voice vs Unicall](https://unicall.ai/compare/salesforce-service-cloud-alternative/) — now Salesforce Voice, with Agentforce Voice as its AI layer; voice as a channel inside the CRM.

## Contact

- Call the live AI agent to test it: +1 (888) 890-8020 (United States), +33 1 89 31 52 77 (France)
- Email: support@unicall.ai
- Free call-flow audit: https://unicall.ai/pricing/#audit
- Unicall AI, 1007 N Orange St, 4th Floor, Wilmington, DE 19801, USA