Give your customers the assurance that a real voice is always just a call away.
Always On, Always Ready
Provide round-the-clock support without hiring additional staff or managing complex schedules.
Dedicated Phone Number
Boost trust by displaying a real phone line on your store, reassuring customers they can reach you anytime.
Easy Management
Effortlessly view, prioritize, and resolve customer inquiries from one simple dashboard.
Deep Insights
Access call histories, transcripts, and recordings to better understand your customersâand your business.
Multi-Agent Scalability
Integrate multiple AI agents to manage simultaneous calls, ensuring zero wait time and enhancing customer satisfaction.
Pre-Trained for Customer Support
Out of the box, UniCall agents are equipped with the skills to manage common e-commerce support scenarios efficiently and empathetically, reducing setup time and ensuring immediate value.
- Deliver real-time order status updates directly from Shopify
- Offer real-time shipping updates & delivery tracking
- Guide customers through returns & refunds policies and request handling
- Explain promotions, coupons, and discount codes
- Assist with payment issues and declined transactions
Customize
Your Perfect AI Agent
Pick from a range of Human-Like voices and tonesâfriendly, professional, empathetic and write a custom greeting that puts callers at ease from the first âHello.â
Tailor your Agent Interaction by providing specific background details about your business or products and ensure consistent messaging with a personalized script that reflects your company culture.
