Know who's calling. Know what matters. Act instantly.
Build persistent customer profiles. Prioritize by business value. Automate resolution end-to-end.
Serve every customer — with context, not guesswork. Treat your best customers first. Reduce cost per ticket by 60%.
Operational KPIs
Every metric, every quarter — without headcount increases.
100%
Service Level
Every call answered within target time
0%
Call Abandonment Rate
No customer ever hangs up waiting
0s
Avg Speed of Answer
AI picks up before the first ring ends
0%
Calls Blocked
Infinite capacity, zero busy signals
Use cases
See how businesses use Unicall to automate their highest-volume call types — from day one.
Hear a Live DemoAI agents trained on your knowledge base answer common questions instantly — billing inquiries, troubleshooting, policy explanations. Consistent, accurate answers every time, with automatic escalation to a human when needed.
AI agents qualify inbound leads by asking the right questions, then book appointments directly into your calendar or CRM. No missed calls, no manual follow-up — every lead gets a response in seconds.
Customers call about order status, returns, account balances, and payment issues. AI agents authenticate the caller, pull live data from your systems, and resolve the inquiry — no human agent required.
Replace your IVR menu tree with intelligent routing. AI listens to the caller's request, classifies intent in real time, and connects them to the right resource — another AI agent, a specific department, or a human specialist.
AI agents collect structured information over the phone — insurance claims, service requests, patient intake forms. Verified, timestamped, and pushed directly to your backend. No paperwork, no data entry.
Call our live AI. Ask about pricing, request a demo, or test how it handles your use case. The system will recognize you if you call again.
Or see the ROI calculatorTest the AI yourself — call now
(888) 890-8020Ask anything about Unicall or request a meeting — the AI will handle it.
Not sure what to say? Try asking:
Know who's calling. Understand what matters. Act automatically.
Every call builds a persistent profile: customer value, purchase history, sentiment, churn risk. Visible before you answer.
VIP customers and urgent issues escalated first. High-value customers get immediate attention — no FIFO queues.
Predictable actions (fulfillment, refunds, updates) resolved automatically. No human handoff for simple resolutions.
See who's calling, why, and when. Identify churn risks, repeat issues, and VIP behavior patterns automatically.
The system knows returning customers and tailors responses based on history. No more "explain your issue again."
Every interaction becomes customer insight. Track sentiment, value trends, and resolution patterns in real-time.
No separate telephony provider needed. Unicall includes enterprise-grade US phone numbers, VOIP, and dynamic call routing — fully managed. Works as an overlay on your existing Cisco, Avaya, or Genesys system, or as a complete cloud-native replacement.
Voice-first. But not voice-only.
Unicall captures every customer interaction — calls, emails, patterns — responds automatically, routes intelligently, and turns raw volume into strategic intelligence your team can act on.
Every call answered. Every email replied. 24/7 — no hold times, no missed interactions, no peak season chaos.
AI handles repetitive volume. Your agents focus on complex, high-value cases. One unified queue — zero dropped context.
Every interaction analyzed — sentiment, intent, recurring issues. Know what your customers are saying before problems escalate.
Cost per resolution, CSAT, FCR, handle time — live dashboards your ops team and CFO can both read.
80% of
customer interactions handled automatically.
100% captured as
business intelligence.
Based on average results across Unicall enterprise deployments.
Overflow handled instantly — no frustrated customers on hold
Full process integration resolves issues completely, on the first call
Incremental learning model continuously reduces customer effort
Better CSAT + FCR + CES compounds into customers who recommend you
Shift from handling calls to understanding customers. Every interaction enriches profiles with value, history, and intent.
Talk to our solutions team — no sales fluff.
How it works
Persistent profiles enriched with every interaction. Customer value, history, sentiment, and risk — visible before you answer.
VIP customers and urgent issues escalated first. No more FIFO queues. High-value customers get immediate attention.
Predictable actions (fulfillment, refunds, updates) handled end-to-end. No human handoff for simple resolutions.
What Operations Leaders Say
Trusted by teams in retail, insurance, and healthcare across the US.
"Automated 600 calls/day during Black Friday. VIP customers routed to humans first. Zero abandoned calls. $180K saved in 90 days."
— VP of Operations, national e-commerce retailer
"Eliminated our overflow vendor entirely. The system prioritizes claims by customer value—high-LTV customers get immediate attention. 52% cost reduction."
— Director of CX, regional insurance provider
"Integration took 21 days. We expected 3 months. Unicall worked alongside our Avaya system from day one."
— IT Manager, multi-site healthcare provider
30 minutes. No deck. No pitch. Just an honest conversation about your call volume challenges.
🔒 Your information is never shared. Pick a time that works for you — no back-and-forth.
