AI voice agents, deployed and operated for you
Every customer call answered. The routine work resolved.
Unicall answers your highest-volume customer calls 24/7 — with full customer context, real actions in Shopify, Zendesk, Salesforce or your CRM/ERP, and human escalation when it matters. Live in 4–6 weeks, without rebuilding your support stack.
Live 24/7 · Test it with a real question · No demo form. No commitment.
Integrates with your existing stack
Contact Center KPIs
The KPIs Your Board Tracks — Delivered Automatically
Consistent, SLA-compliant service at any volume — with no incremental labor cost.
0%
Service Level
Avg: 80%
0%
Call Abandonment
Avg: 5–8%
0s
Avg Speed of Answer
Avg: 28s
0%
Calls Blocked
Avg: 2–3%
vs. contact center industry benchmarks (ICMI, SQM Group)
Proven Results
Averages across live Unicall deployments · how we measure this
Use cases
Automate Your
Highest-Volume
Call Types
Every sector has its own call mix, rules and risks. Here is our starting point for each: what the AI resolves, where it assists, and what stays with your team.
Hear It Live"Where is my order?", returns and delivery problems answered day or night, even at peak volume, with live order data from Shopify, your OMS or CRM.
- AI resolves: order status and tracking, store policy questions, returns and exchanges inside policy, changes to unshipped orders
- AI assists: delivery problems and pre-purchase questions: it collects the facts, opens the case or captures the lead
- Stays with your team: refund exceptions, payment disputes, suspected fraud
Claim status, billing and document calls answered 24/7, with claims intake captured in a structured form and licensed staff kept on the conversations that need them.
- AI resolves: claim status, billing and payment dates, ID cards and certificates, address changes
- AI assists: first notice of loss intake with human follow-up; quotes, coverage changes and cancellations qualified, then handed over
- Stays with your team: coverage judgment, injury, bereavement, complaints and disputes
Routine account and card calls answered without a queue, with an identity check before any account information is shared and no financial advice.
- AI resolves: branch hours and product information from approved content, balance and transaction questions after authentication, card delivery status
- AI assists: lost or stolen card reports and loan enquiries: the details are captured and routed to the right team
- Stays with your team: financial advice, suspected fraud, disputes, vulnerable customers
Outage days and bill-shock spikes answered without a queue, with authentication before any account action.
- AI resolves: outage and service status, bill explanations, payment arrangements within policy, installation appointments, tier-1 troubleshooting
- AI assists: plan changes and upgrades, cancellations handled without friction
- Stays with your team: SIM swaps and port-outs (the AI collects, a person acts), formal complaints, vulnerable customers
Service calls answered while your advisors are with customers, with appointments booked on live slot availability, not a callback promise.
- AI resolves: service booking and rescheduling, "is my car ready?", hours and loaner policy, open recall questions
- AI assists: inventory and test-drive requests, trade-in details, with hot buyers routed to a salesperson live
- Stays with your team: repair approvals, financing and rates, complaints and warranty disputes
Reservation calls answered even when the front desk is busy, with rates and inventory read live from your reservation system and cancellation rules applied in code.
- AI resolves: property questions, availability and rates, standard bookings, changes and cancellations inside policy
- AI assists: group, event and wedding enquiries, in-stay requests, upgrades and add-ons
- Stays with your team: billing disputes and refunds, safety and accessibility needs, distressed guests
Inbound calls first, with call limits, disclosures and cease requests enforced in code rather than left to the prompt.
- AI resolves: balance and due-date questions after right-party verification, one-off payments through a dedicated flow, pre-approved payment plans, stop-calling requests
- AI assists: dispute intake: captured, automation paused on the account, passed to your dispute team
- Stays with your team: hardship, bankruptcy, attorney representation, settlements outside approved bounds
Every listener call answered when a contest floods the line, with an AI that identifies itself and producers who still decide what goes on air.
- AI resolves: contest and game entries, song requests and dedications, listener feedback
- AI assists: call-in screening for the producer, advertiser enquiries booked with sales, AI co-host segments when the host invites it
- Stays with your team: winner selection, who goes on air, complaints and legal issues
Property enquiries answered while your agents are out on viewings, with details taken only from your approved data.
- AI resolves: listing questions, viewing bookings and reschedules, office hours and directions
- AI assists: buyer and renter qualification with hot leads routed to an agent, tenant maintenance requests logged and urgent repairs escalated
- Stays with your team: price negotiation, offers, contract and legal questions
Appointment and front-desk calls answered while your staff is with patients, with every medical question left to your clinicians.
- AI resolves: appointment booking and rescheduling, opening hours and directions, practical questions from approved content
- AI assists: patient intake details and prescription refill requests captured and passed to your staff
- Stays with your team: medical advice, symptoms and emergencies, test results, billing disputes
Enrolment peaks and front-office calls answered without tying up your staff, with answers taken only from your approved content.
- AI resolves: course, date and fee questions, absence reporting, opening hours and directions
- AI assists: admissions and course enquiries qualified, with a visit or adviser call booked
- Stays with your team: admission decisions, financial aid, student welfare, complaints
Citizen and customer lines that hold up on peak days, with answers taken only from approved information.
- AI resolves: opening hours, procedures and required documents, outage and service status, request status
- AI assists: service requests and meter readings captured and routed to the right department
- Stays with your team: eligibility decisions, complaints and appeals, vulnerable callers
In every sector
Customer Support
Routine billing, troubleshooting and policy questions answered consistently. On average ~60% of calls are resolved autonomously, and you choose what escalates.
Intelligent Call Routing
No more "press 1 for sales". The AI hears the request, classifies intent in real time and routes to the right agent, team or specialist.
Claims & Intake
Claims, service requests and patient intake captured by phone, verified, timestamped and pushed to your systems.
Lead Qualification & Booking
Inbound leads qualified with your questions and booked into your calendar or CRM, even at 2 AM.
Platform vs. add-on
Why just bolt AI onto your helpdesk?
A helpdesk was built for tickets — not for the customer, and least of all for the phone. Adding an AI bot on top doesn't change what it can see.
Helpdesk + an AI add-on
The AI sees a ticket. Not the customer.
- The bot answers a ticket — with no CLV, order history or sentiment behind it
- Voice is second-class — bolted on after chat and email, if at all
- Each channel is a silo — nothing compounds into customer intelligence
Unicall · voice-first platform
AI-first, voice-native, one customer view.
- Built AI-first — the hardest channel, the phone, handled natively
- Every interaction enriches one Customer 360 — CLV, history, sentiment, churn risk
- Priority queue, not FIFO — your VIPs and at-risk customers first
Experience the AI Agent
In a Live Conversation
Call our live AI agent and experience the quality firsthand — no commitment required.
- Natural conversation — no IVR trees or rigid scripts
- Caller recognition and context persistence across interactions
- Seamless handoff to your team with full interaction context
AI-first. Zero hold time. Human escalation always available.
Test it with a real question — no form, no salesperson.
Voice-first customer care,
built for e-commerce.
Four capabilities, live in production today — with deep Shopify integration and connectors for Zendesk, Salesforce, Avaya and your CRM/ERP, turning every call into customer intelligence.
AI Voice Agent · Shopify + your stack
Answers every call. Order status with identity check, ~41-topic self-service, ticket creation with dedup, callback capture.
Customer 360
One unified profile — CLV, history, tenure, sentiment, consents. Interactions auto-linked; repeat callers recognized with context.
Priority Queue & Smart Views
Priority scoring 0–100, no FIFO. Smart views for VIPs, first-time buyers, churn-risk and prospects.
Ticketing & Supervision
Unified support requests, supervisor call reports, KPI dashboards, full history with transcripts and AI analysis.
Written channels — unified email inbox, portal replies, human-reviewed AI drafts and per-channel SLAs. Deployable on request.
Voice-to-human routing — warm transfer with full context, click-to-call, callback queue and a softphone option for your agents. Deployable on request.
~60% of interactions resolved autonomously — you choose what escalates. 100% captured as intelligence.
The escalation ratio is configurable — you keep control of your critical workflows. Based on average results across Unicall deployments.
Frontier AI, delivered by humans
You're never left alone facing a machine
We're a frontier-AI company — but a human team stays hands-on from discovery until the product actually works, then keeps supervising it. The irony we like: with a self-serve platform, your first contact to deploy voice AI is a bot or a doc. With Unicall, it's a team.
A dedicated human, from day one
One team leads discovery, audits your call-flows and designs on your real processes — you talk to people, not a ticket queue.
We stay until it works
We implement, test on your workflows and iterate hands-on until the numbers we agreed on show up. No self-serve, no "good luck."
Continuous human supervision
After go-live our team keeps monitoring, tuning and improving the agents — there's always someone accountable for the result.
Deployment
From call-flow audit to live operations
A managed rollout in 4–6 weeks. You review and approve at each step — our team does the building.
Audit & pilot selection
We map your call flows, pick the highest-ROI pilot, and agree the target metrics before any build.
Integration, guardrails & testing
We connect Shopify and your tools, set escalation rules and guardrails, and test against your real scenarios.
Go live, supervise & report
We move to production, monitor and tune the agents, and report ROI against the metrics we agreed on.
Impact
Transform Every CX Metric
From Day One
Based on average results across live Unicall deployments — not projections.
Frequently Asked Questions
What Enterprise Teams Ask Us
How long does deployment take?
Most deployments go live in 4–6 weeks. We've had teams in full production in as little as 21 days. There's no rip-and-replace — Unicall works as an overlay on your existing infrastructure, so your current operations continue uninterrupted during rollout.
Does it work with our existing phone system (Cisco, Avaya, Genesys)?
Yes. Unicall works as an overlay on Cisco, Avaya, Genesys, and most major PBX/CCaaS platforms. You can also use it as a complete cloud-native replacement with enterprise-grade US numbers, VOIP, and dynamic routing included.
What about data security and compliance?
All data is encrypted in transit and at rest, and we never use your customer call data to train models. The agent answers only from your approved knowledge base, with guardrails that route low-confidence cases to a human — and every call is logged with a transcript, so you can audit exactly what was said and done. For enterprise agreements we work directly with your security and legal teams on data-processing terms and residency requirements: tell us what your compliance team needs and we'll document it.
What happens when the AI can't handle a call?
The AI routes complex or ambiguous calls to your human agents with full context already loaded — caller identity, intent classification, sentiment, and interaction history. Your agents pick up where the AI left off, with zero repeated explanation from the customer.
Can we start with a pilot before a full rollout?
Absolutely. Most enterprise customers start with a single call type or department — typically customer support or overflow handling. Once the results are proven (usually within the first month), teams expand to additional use cases.
What CRM and tools do you integrate with?
Unicall integrates with Salesforce, HubSpot, Zendesk, Shopify, and most major CRMs and helpdesk platforms via native connectors or Zapier. We also support custom API integrations for proprietary systems.
How do you ensure AI accuracy and prevent errors?
Every AI agent is trained strictly on your approved knowledge base — it will never improvise or hallucinate answers. Built-in guardrails flag low-confidence responses and route them to human agents. You get a live QA dashboard to monitor accuracy, sentiment, and escalation rates across every interaction.
Get Started
Get your free call-flow audit
30 minutes. We map your highest-volume call flows, build a personalized ROI projection, and demo an agent on one of your real workflows — before you spend a dollar.
🔒 Your information is never shared. Pick a time that works for you — no back-and-forth.
Insights
Insights for Contact Center Leaders
Service Level 100%, ASA 0s, Abandonment 0%
How Unicall hits the KPIs most contact centers consider impossible — and sustains them at scale.
6 min read
Why Your IVR Is Killing Your CSAT
The data behind why customers hate phone trees — and what replaces them when AI handles the first 30 seconds.
5 min read
The Hidden Cost of Call Center Overflow
Abandoned calls, overtime staffing, and lost revenue — how to quantify what overflow is really costing you.
6 min read