AI agents that answer calls, resolve issues, and automate customer conversations — deployed in weeks, not months.
Teams typically automate 80% of inbound call volume within the first quarter.
Operational KPIs
Every metric, every quarter — without headcount increases.
100%
Service Level
Every call answered within target time
0%
Call Abandonment Rate
No customer ever hangs up waiting
0s
Avg Speed of Answer
AI picks up before the first ring ends
0%
Calls Blocked
Infinite capacity, zero busy signals
Use cases
See how businesses use Unicall to automate their highest-volume call types — from day one.
Hear a Live DemoAI agents trained on your knowledge base answer common questions instantly — billing inquiries, troubleshooting, policy explanations. Consistent, accurate answers every time, with automatic escalation to a human when needed.
AI agents qualify inbound leads by asking the right questions, then book appointments directly into your calendar or CRM. No missed calls, no manual follow-up — every lead gets a response in seconds.
Customers call about order status, returns, account balances, and payment issues. AI agents authenticate the caller, pull live data from your systems, and resolve the inquiry — no human agent required.
Replace your IVR menu tree with intelligent routing. AI listens to the caller's request, classifies intent in real time, and connects them to the right resource — another AI agent, a specific department, or a human specialist.
AI agents collect structured information over the phone — insurance claims, service requests, patient intake forms. Verified, timestamped, and pushed directly to your backend. No paperwork, no data entry.
Ask anything about Unicall, explore features, or request a meeting — the AI will handle it. No forms, no waiting, no human involved.
Or book a meeting insteadTest the AI yourself — call now
(888) 890-8020Ask anything about Unicall or request a meeting — the AI will handle it.
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Automated Voice Support That Works — at Any Volume.
Fully customizable workflows, skills, and integrations to match your support logic.
24/7 availability across voice channels — no wait times, no breaks, sub-second latency
Resolves complex requests and acts on data: cancel orders, credit card payments, and more.
Secure by design — with audit logs, encryption, and transparent AI decisions.
Instantly handles any number of simultaneous calls without compromising quality.
Track performance with rich analytics, call summaries, mood scoring, and resolution outcomes.
No separate telephony provider needed. Unicall includes enterprise-grade US phone numbers, VOIP, and dynamic call routing — fully managed. Works as an overlay on your existing Cisco, Avaya, or Genesys system, or as a complete cloud-native replacement.
Voice-first. But not voice-only.
Unicall captures every customer interaction — calls, emails, patterns — responds automatically, routes intelligently, and turns raw volume into strategic intelligence your team can act on.
Every call answered. Every email replied. 24/7 — no hold times, no missed interactions, no peak season chaos.
AI handles repetitive volume. Your agents focus on complex, high-value cases. One unified queue — zero dropped context.
Every interaction analyzed — sentiment, intent, recurring issues. Know what your customers are saying before problems escalate.
Cost per resolution, CSAT, FCR, handle time — live dashboards your ops team and CFO can both read.
80% of
customer interactions handled automatically.
100% captured as
business intelligence.
Based on average results across Unicall enterprise deployments.
Overflow handled instantly — no frustrated customers on hold
Full process integration resolves issues completely, on the first call
Incremental learning model continuously reduces customer effort
Better CSAT + FCR + CES compounds into customers who recommend you
Every Unicall agent is tailored to your processes, vocabulary, and systems
Talk to our solutions team — no sales fluff.
How it works
The agent is configured on your call types, knowledge base, and workflows. Your top call scenarios are handled from day one.
Every interaction is analyzed to improve intent detection, resolution accuracy, and conversation flow. The agent learns what works.
Your team reviews insights and expands automation coverage. Most teams significantly expand their automated call types within 60–90 days.
Overflow management during seasonal spikes, order status inquiries, and returns processing — without hiring temporary agents.
Claims triage, policy inquiries, and secure authentication — with compliance-grade audit trails and real-time CRM integration.
Appointment reminders, billing inquiries, and service scheduling — handling high-volume repetitive calls with consistent quality.
What Operations Leaders Say
Trusted by teams in retail, insurance, and healthcare across the US.
"We went from 38% abandoned calls during peak hours to zero. The AI handles the surge and our team focuses on complex cases."
— VP of Operations, national e-commerce retailer
"We eliminated our third-party overflow vendor entirely. Same call volume, half the cost, better CSAT."
— Director of CX, regional insurance provider
"Integration took 21 days. We expected 3 months. Unicall worked alongside our Avaya system from day one."
— IT Manager, multi-site healthcare provider
30 minutes. No deck. No pitch. Just an honest conversation about your call volume challenges.
🔒 Your information is never shared. Pick a time that works for you — no back-and-forth.
