Serve Every Customer Without Scaling Headcount
AI phone agents that deliver 100% answer rates with zero hold time — live in weeks.
Integrates with your existing stack
Contact Center KPIs
The KPIs Your Board Tracks — Delivered Automatically
Consistent, SLA-compliant service at any volume — with no incremental labor cost.
0%
Service Level
Avg: 80%
0%
Call Abandonment
Avg: 5–8%
0s
Avg Speed of Answer
Avg: 28s
0%
Calls Blocked
Avg: 2–3%
vs. contact center industry benchmarks (ICMI, SQM Group)
Proven Results
Use cases
Automate Your
Highest-Volume
Call Types
See how operations teams automate their highest-volume call types — from the first week of deployment.
Hear It LiveResolve routine inquiries instantly — billing, troubleshooting, policy questions — without agent involvement.
- Consistent, accurate answers — no agent variance
- Automatic escalation to a human when needed, with full context
- Resolution rate improves continuously as the model learns
Customers call about order status, returns, balances, and payments — AI resolves it end-to-end.
- Authenticates the caller and pulls live data from your systems
- Handles returns, refunds, and account updates automatically
- Escalates edge cases with full context already loaded
AI listens to the caller's request, classifies intent in real time, and routes to the right resource.
- No more "press 1 for sales, press 2 for support"
- Routes to AI agents, departments, or human specialists
- Intent classification improves automatically over time
AI collects structured information over the phone and pushes it directly to your backend.
- Insurance claims, service requests, patient intake forms
- Verified and timestamped — no manual data entry
- Integrates with your existing claims/EHR systems
AI agents qualify inbound leads and book appointments directly into your calendar or CRM.
- Asks qualifying questions tailored to your sales process
- Books meetings in real time — no manual follow-up
- Zero missed leads, even at 2 AM or during peak volume
Experience the AI Agent
In a Live Conversation
Call our live AI agent and experience the quality firsthand — no commitment required.
- Natural conversation — no IVR trees or rigid scripts
- Caller recognition and context persistence across interactions
- Seamless handoff to your team with full interaction context
AI-first. Zero hold time. Human escalation always available.
2,400+ demo calls handled this month
Every customer signal.
One platform.
Fully automated.
Capture every interaction. Respond automatically. Turn volume into intelligence.
Omnichannel Automation
Every call answered. Every email replied. 24/7 — no hold times, no peak season chaos.
Hybrid Workforce
AI handles volume. Your agents handle complexity. One queue — zero dropped context.
Conversation Intelligence
Sentiment, intent, recurring issues — analyzed on every interaction, synced to your CRM.
Operations Analytics
Cost per resolution, CSAT, FCR, handle time — live dashboards for ops and finance.
80% of interactions handled automatically. 100% captured as intelligence.
Based on average results across Unicall enterprise deployments.
Impact
Transform Every CX Metric
From Day One
Measured across live enterprise deployments — not projections.
Frequently Asked Questions
What Enterprise Teams Ask Us
How long does deployment take?
Most deployments go live in 4–6 weeks. We've had teams in full production in as little as 21 days. There's no rip-and-replace — Unicall works as an overlay on your existing infrastructure, so your current operations continue uninterrupted during rollout.
Does it work with our existing phone system (Cisco, Avaya, Genesys)?
Yes. Unicall works as an overlay on Cisco, Avaya, Genesys, and most major PBX/CCaaS platforms. You can also use it as a complete cloud-native replacement with enterprise-grade US numbers, VOIP, and dynamic routing included.
What about data security and compliance?
Unicall is SOC 2 compliant. All data is encrypted in transit and at rest. We do not use customer call data to train models. Enterprise contracts include BAAs for HIPAA-covered entities and custom data residency requirements.
What happens when the AI can't handle a call?
The AI routes complex or ambiguous calls to your human agents with full context already loaded — caller identity, intent classification, sentiment, and interaction history. Your agents pick up where the AI left off, with zero repeated explanation from the customer.
How is pricing structured?
Pricing is based on call volume and the complexity of your workflows. There are no per-seat licenses or setup fees. Most customers see a 40–60% reduction in cost per ticket compared to their previous setup. We'll walk through the numbers on a discovery call.
Can we start with a pilot before a full rollout?
Absolutely. Most enterprise customers start with a single call type or department — typically customer support or overflow handling. Once the results are proven (usually within the first month), teams expand to additional use cases.
What CRM and tools do you integrate with?
Unicall integrates with Salesforce, HubSpot, Zendesk, Shopify, and most major CRMs and helpdesk platforms via native connectors or Zapier. We also support custom API integrations for proprietary systems.
How do you ensure AI accuracy and prevent errors?
Every AI agent is trained strictly on your approved knowledge base — it will never improvise or hallucinate answers. Built-in guardrails flag low-confidence responses and route them to human agents. You get a live QA dashboard to monitor accuracy, sentiment, and escalation rates across every interaction.
Get Started
Schedule a Discovery Call
30 minutes. We'll review your current call volume, identify automation opportunities, and share a custom ROI projection.
🔒 Your information is never shared. Pick a time that works for you — no back-and-forth.
Insights
Insights for Contact Center Leaders
Service Level 100%, ASA 0s, Abandonment 0%
How Unicall hits the KPIs most contact centers consider impossible — and sustains them at scale.
6 min read
Why Your IVR Is Killing Your CSAT
The data behind why customers hate phone trees — and what replaces them when AI handles the first 30 seconds.
5 min read
The Hidden Cost of Call Center Overflow
Abandoned calls, overtime staffing, and lost revenue — how to quantify what overflow is really costing you.
6 min read