AI voice agents, deployed and operated for you
Every customer call answered. The routine work resolved.
Unicall answers your highest-volume customer calls 24/7 — with full customer context, real actions in Shopify, Zendesk, Salesforce or your CRM/ERP, and human escalation when it matters. Live in 4–6 weeks, without rebuilding your support stack.
Live 24/7 · Test it with a real question · No demo form. No commitment.
Integrates with your existing stack
Contact Center KPIs
The KPIs Your Board Tracks — Delivered Automatically
Consistent, SLA-compliant service at any volume — with no incremental labor cost.
0%
Service Level
Avg: 80%
0%
Call Abandonment
Avg: 5–8%
0s
Avg Speed of Answer
Avg: 28s
0%
Calls Blocked
Avg: 2–3%
vs. contact center industry benchmarks (ICMI, SQM Group)
Proven Results
Averages across live Unicall deployments · how we measure this
Use cases
Automate Your
Highest-Volume
Call Types
See how operations teams automate their highest-volume call types — from the first week of deployment.
Hear It Live"Where is my order?", delivery windows, returns, refunds, and account updates — the AI resolves it end-to-end, day or night, even at peak volume.
- Authenticates the caller and pulls live order data from Shopify, your OMS or CRM
- Handles WISMO, returns, refunds and address changes automatically
- Escalates edge cases to your team with full context already loaded
Resolve routine inquiries instantly — billing, troubleshooting, policy questions — without agent involvement.
- Consistent, accurate answers — no agent variance
- Automatic escalation to a human when needed, with full context
- Resolution rate improves continuously as the model learns
AI listens to the caller's request, classifies intent in real time, and routes to the right resource.
- No more "press 1 for sales, press 2 for support"
- Routes to AI agents, departments, or human specialists
- Intent classification improves automatically over time
AI collects structured information over the phone and pushes it directly to your backend.
- Insurance claims, service requests, patient intake forms
- Verified and timestamped — no manual data entry
- Integrates with your existing claims/EHR systems
AI agents qualify inbound leads and book appointments directly into your calendar or CRM.
- Asks qualifying questions tailored to your sales process
- Books meetings in real time — no manual follow-up
- Zero missed leads, even at 2 AM or during peak volume
Platform vs. add-on
Why just bolt AI onto your helpdesk?
A helpdesk was built for tickets — not for the customer, and least of all for the phone. Adding an AI bot on top doesn't change what it can see.
Helpdesk + an AI add-on
The AI sees a ticket. Not the customer.
- The bot answers a ticket — with no CLV, order history or sentiment behind it
- Voice is second-class — bolted on after chat and email, if at all
- Each channel is a silo — nothing compounds into customer intelligence
Unicall · voice-first platform
AI-first, voice-native, one customer view.
- Built AI-first — the hardest channel, the phone, handled natively
- Every interaction enriches one Customer 360 — CLV, history, sentiment, churn risk
- Priority queue, not FIFO — your VIPs and at-risk customers first
Experience the AI Agent
In a Live Conversation
Call our live AI agent and experience the quality firsthand — no commitment required.
- Natural conversation — no IVR trees or rigid scripts
- Caller recognition and context persistence across interactions
- Seamless handoff to your team with full interaction context
AI-first. Zero hold time. Human escalation always available.
Test it with a real question — no form, no salesperson.
Voice-first customer care,
built for e-commerce.
Four capabilities, live in production today — with deep Shopify integration and connectors for Zendesk, Salesforce, Avaya and your CRM/ERP, turning every call into customer intelligence.
AI Voice Agent · Shopify + your stack
Answers every call. Order status with identity check, ~41-topic self-service, ticket creation with dedup, callback capture.
Customer 360
One unified profile — CLV, history, tenure, sentiment, consents. Interactions auto-linked; repeat callers recognized with context.
Priority Queue & Smart Views
Priority scoring 0–100, no FIFO. Smart views for VIPs, first-time buyers, churn-risk and prospects.
Ticketing & Supervision
Unified support requests, supervisor call reports, KPI dashboards, full history with transcripts and AI analysis.
Written channels — unified email inbox, portal replies, human-reviewed AI drafts and per-channel SLAs. Deployable on request.
Voice-to-human routing — warm transfer with full context, click-to-call, callback queue and a softphone option for your agents. Deployable on request.
~60% of interactions resolved autonomously — you choose what escalates. 100% captured as intelligence.
The escalation ratio is configurable — you keep control of your critical workflows. Based on average results across Unicall deployments.
Frontier AI, delivered by humans
You're never left alone facing a machine
We're a frontier-AI company — but a human team stays hands-on from discovery until the product actually works, then keeps supervising it. The irony we like: with a self-serve platform, your first contact to deploy voice AI is a bot or a doc. With Unicall, it's a team.
A dedicated human, from day one
One team leads discovery, audits your call-flows and designs on your real processes — you talk to people, not a ticket queue.
We stay until it works
We implement, test on your workflows and iterate hands-on until the numbers we agreed on show up. No self-serve, no "good luck."
Continuous human supervision
After go-live our team keeps monitoring, tuning and improving the agents — there's always someone accountable for the result.
Deployment
From call-flow audit to live operations
A managed rollout in 4–6 weeks. You review and approve at each step — our team does the building.
Audit & pilot selection
We map your call flows, pick the highest-ROI pilot, and agree the target metrics before any build.
Integration, guardrails & testing
We connect Shopify and your tools, set escalation rules and guardrails, and test against your real scenarios.
Go live, supervise & report
We move to production, monitor and tune the agents, and report ROI against the metrics we agreed on.
Impact
Transform Every CX Metric
From Day One
Based on average results across live Unicall deployments — not projections.
Frequently Asked Questions
What Enterprise Teams Ask Us
How long does deployment take?
Most deployments go live in 4–6 weeks. We've had teams in full production in as little as 21 days. There's no rip-and-replace — Unicall works as an overlay on your existing infrastructure, so your current operations continue uninterrupted during rollout.
Does it work with our existing phone system (Cisco, Avaya, Genesys)?
Yes. Unicall works as an overlay on Cisco, Avaya, Genesys, and most major PBX/CCaaS platforms. You can also use it as a complete cloud-native replacement with enterprise-grade US numbers, VOIP, and dynamic routing included.
What about data security and compliance?
All data is encrypted in transit and at rest, and we never use your customer call data to train models. The agent answers only from your approved knowledge base, with guardrails that route low-confidence cases to a human — and every call is logged with a transcript, so you can audit exactly what was said and done. For enterprise agreements we work directly with your security and legal teams on data-processing terms and residency requirements: tell us what your compliance team needs and we'll document it.
What happens when the AI can't handle a call?
The AI routes complex or ambiguous calls to your human agents with full context already loaded — caller identity, intent classification, sentiment, and interaction history. Your agents pick up where the AI left off, with zero repeated explanation from the customer.
Can we start with a pilot before a full rollout?
Absolutely. Most enterprise customers start with a single call type or department — typically customer support or overflow handling. Once the results are proven (usually within the first month), teams expand to additional use cases.
What CRM and tools do you integrate with?
Unicall integrates with Salesforce, HubSpot, Zendesk, Shopify, and most major CRMs and helpdesk platforms via native connectors or Zapier. We also support custom API integrations for proprietary systems.
How do you ensure AI accuracy and prevent errors?
Every AI agent is trained strictly on your approved knowledge base — it will never improvise or hallucinate answers. Built-in guardrails flag low-confidence responses and route them to human agents. You get a live QA dashboard to monitor accuracy, sentiment, and escalation rates across every interaction.
Get Started
Get your free call-flow audit
30 minutes. We map your highest-volume call flows, build a personalized ROI projection, and demo an agent on one of your real workflows — before you spend a dollar.
🔒 Your information is never shared. Pick a time that works for you — no back-and-forth.
Insights
Insights for Contact Center Leaders
Service Level 100%, ASA 0s, Abandonment 0%
How Unicall hits the KPIs most contact centers consider impossible — and sustains them at scale.
6 min read
Why Your IVR Is Killing Your CSAT
The data behind why customers hate phone trees — and what replaces them when AI handles the first 30 seconds.
5 min read
The Hidden Cost of Call Center Overflow
Abandoned calls, overtime staffing, and lost revenue — how to quantify what overflow is really costing you.
6 min read